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TEXAS ASSOCIATION OF BLACK PERSONNEL IN HIGHER EDUCATION

Service Desk Analyst at Texas Woman's University

Monday, October 11, 2021 1:50 PM | Adrian Jackson (Administrator)

SERVICE DESK ANALYST: ($2,610.41 per month)

The Service Desk Analyst provides first-level information technology (IT) support and services to members of the Texas Woman’s University community to help ensure students, faculty, and staff can successfully accomplish their academic and administrative goals. The position will provide assistance and support for a wide range of hardware and software requests and are responsible for escalating the service requests to second and third level support teams as appropriate. The Service Desk Analyst may also participate in other projects as assigned by their supervisor.

As a member of the IT Solutions team, the Service Desk Analyst is expected to uphold the division’s mission to “empower an agile, digital university and elevate technology as a strategic institutional asset” and contribute positively to a collaborative, human-centered, innovative, accountable, transparent, and inclusive culture within ITS.


Work is performed under general supervision and performance is based on the effective completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures. Texas Woman’s University is an Equal Opportunity Employer – Disabled, Veterans and Other Protected Groups.

The job posting is here: https://twu.edu/humanresources/careers-at-twu/staff-jobs/

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